We are very grateful to Gatehouse and their employees for their guidance and patience, and of course for our new home! It is licensed by Nigeria’s Central Bank. We accepted an offer on my parents house in August last year and they put a deposit down on a new build. Kept the process moving along whilst keeping me informed of delays due to the stamp duty holiday. I have now passed the matter to the financial ombudsman to support me. We decided to go with Gatehouse bank as we were looking for a sheria compliant home purchase plan. Reply ... Read 1 more review about Gatehouse Bank Only the latest review will count in the company's TrustScore احمد صالح 27 reviews… I raised the issue with the complaints department and 10 days later and 2 calls I am still waiting. It is unfortunate for those who wish to opt for a Muslim mortgage that we are faced with few choices and unfortunately are at the liberty of such institutes. GateHouse Bank – 5 Years – 2.10% AER If you’re looking for a slightly better rate – and you’re happy to lock order to get the highest paying yields with a fixed-rate savings … If you are looking for a reliable bank for a Shariah Compliant Mortgage then look no further! Al Rayan Bank’s majority shareholder MAR is based in Qatar whilst the Bank of London and the Middle East is listed on the Dubai NASDAQ stock exchange. Firstly, who are Gatehouse Bank? Excellent from start to finish. I spoke to Mufassal who listened to my questions and explained the full process thoroughly. They keep you updated and ask for just the files they need (instead of sending a list of everything they might possibly want, and never look at).Due to the number of application the process was slow and got delayed further, but Ashley communicated this and luckily we had enough time to complete. Gatehouse Bank savers enjoy competitive rates generated from ethical, socially responsible investments. The agent I dealt with has been wonderful and a credit but the figures in the background who choose not to be reachable or willing to talk to customers are the problem. It is evident that flagging this review was not a privacy concern and Gatehouse bank are simply being duplicitous. Gatehouse is one of a handful of banks that has partnered with savings marketplace Raisin. Cost me £50k. Share. Honestly, purchasing a home has been the most traumatic and difficult experience I have had to deal with. Looking for a shari'ah compliant bank and want to know if Gatehouse Bank … It got to the point where we would be homeless and losing the purchase due to ridiculous requests. I sent in my enquiry and within a space of few hours, I received a callback. Like many other UK Banks we work with specialist third party providers to deliver some aspects of our savings services - this would therefore explain the administrative similarities you mention in your review. I sent in my enquiry and within a space of few hours, I received a callback. Paul Jones not only worked with us diligently throughout the whole process he also made a potentially stressful time into a calming experience whilst maintaining his professionalism. The main difference is the fact they don’t pay interest but in reality, most Sharia-compliant accounts will pay out the anticipated profit rate given. We would recommend Gatehouse to anyone looking for a home purchase plan. During inception everything was fantastic but when it came to submission of paperwork, the case manager and under writer. I received no apology for the poor customer service just a simple okay and goodbye ending my business relations with Gatehouse.In conclusion, although the relationship started well, I believe as a result of my experience that Gatehouse Bank does not have the level of service and resource capacity to adequately handle home purchase products. It currently has partnerships with six banks. It doesn’t just focus on the big UK brand names, but promises to provide secure savings products regardless of where the bank was founded. Excellent from start to finish. © 2021 Trustpilot, Inc. All rights reserved. Need to see how long it takes now for the purchase time but all looks good for now. Would use again. From first contact till completion the communication with Gatehouse Bank (and Ashley) has been very professional. During the current crisis you would think the bank would be empathetic to customers in terms of requests during lockdown, but no! The direct advisor who dealt with our application was Ashley Brown, who was very clear with what was needed and the best format to get it to him. From first contact till completion the communication with Gatehouse Bank (and Ashley) has been very professional. It was easy to register, the App gives me access and account information which has allowed me to invest at far better rates than my personal Bank. We found out that the mortgage was being processed by Gatehouse Bank. I am happy I spoke to someone as now I have a better understanding of the process thanks to Mufassal! Having spoken with him, I am eager to find a property and more importantly use Gatehouse Bank for my shariah finance. Steer well clear of this bank unless you aren’t in any rush, Stay clear if looking for a buy-to-let mortgage. Please think twice before taking mortgage out with this bank.I specifically spoke to my adviser as I wanted to avoid paying broken rent (you may have to pay for the date of your completion to the first direct debit date) I was informed you pay a month in arrears and I completed on the 1st and expected my first payment on the 1st the following month as that’s what paying a month in arrears mean. Thank you, Gatehouse Bank Plc. As a first time buyer, I had several questions which I needed answers for. When other banks do this they give you the option to withdraw funds early without penalty. Useful. An internet search of Gatehouse reviews worried us greatly which we communicated to our agent. We started our mortgage process back in July and completed near the end of November. I’d say from our experience steer well clear from this bank. A great team who are really helpful. I raised the issue with the complaints department and 10 days later and 2 calls I am still waiting. Gatehouse Bank … Ashley was a great Help in getting my home re-mortgaged. One of Gatehouse Bank… A lender who will lend where others will not. The speed at which the competitor progressed my application, the difference in timelines for later on in the process all made me glad that I experienced these difficulties early on in the process leading me to terminating my relationship for a much better alternative. Savings boost: Gatehouse Bank now pays the best one-year fixed rate bond There has been a small, but welcome, revival in the savings market over recent weeks. Truly recommended! A lender who will lend where others will not. this is a good example of working as a team. We accepted an offer on my parents house in August last year and they put a deposit down on a new build. Normally my company has had few issues in the past raising a mortgage but my agent suggested we try Gatehouse,Big mistake, several months later and we have withdrawn the application and gone elsewhere not before loosing the property we were purchasing.It was a simple application a buy to let on a 60/40 split very straightforward but they sent request for information out in a piecemeal fashion over months it was if they were trying their best to drag the process out as long as possible ,never again stay well away. The direct advisor who dealt with our application was Ashley Brown, who was very clear with what was needed and the best format to get it to him. At the moment it’s going pretty well, we have our personal advisor but when she isn’t in they organise someone else for us to speak to in 2 days time which helps. Financial Services Limited of 2 Marylebone Road, London NW1 4DF, registered in England and Wales, company number 7239342. Not so with Gatehouse. I was asking for a mortgage on a property since February which only now In December have I received a reply that they would stop the process. Not so with Gatehouse. Great service overall was impressed with support provided to get the case through. We found out that the mortgage was being processed by Gatehouse Bank. this is a good example of working as a team. Like many other UK Banks we work with specialist third party providers to deliver some aspects of our savings services - this would therefore explain the administrative similarities you mention in your review. At this point I was quite frustrated that the urgency of my situation was not being taken into consideration and I requested if I could get a call from Z (my new advisor), even if it was simply a 5-minute call so that I could explain my circumstances. The agent I dealt with has been wonderful and a credit but the figures in the background who choose not to be reachable or willing to talk to customers are the problem. Dangerously bad, misleading and badly represented by intermediary. Dangerously bad, misleading and badly represented by intermediary. News Gatehouse Bank employs a team of … Your feedback is appreciated and will help us to improve our service going forward. Y promised to make this request to Z.I never received this call back, dissatisfied with the level of customer care, the delays within the process, and general unresponsiveness, I contacted a competitor the following day. Founded in 2008, Gatehouse Bank used to operate savings accounts under the Milestone Savings brand, although at the time of writing, it appears that Gatehouse Bank is phasing out this brand. As a result, my meeting had been pushed back by a week and I would have to re-start the whole process again including the decision in principle which I had already covered as the advice received had to be specific to each an individual advisor. Your savings account with us works similar to a conventional savings account, … The timelines promised by the competitor were much quicker and taking my situation into consideration, within 2 days they took me to the same level of the process which had taken Gatehouse Bank 3 weeks. Please re think when buying from this bank. After a few weeks into the process we were informed that there was a small 2 person chain below their purchasers and that a 45% LTV mortgage was required by the bottom of the chain. I received no apology for the poor customer service just a simple okay and goodbye ending my business relations with Gatehouse.In conclusion, although the relationship started well, I believe as a result of my experience that Gatehouse Bank does not have the level of service and resource capacity to adequately handle home purchase products. That is to say they asked for piecemeal information over several months on a simple buy-to-let for which I more than met their financial eligibility requirements, in fact i had the money to buy outright. Gatehouse Bank; United National Bank ; How do they compare to standard savings accounts? Gatehouse Bank reported this review for breaching of Trustpilot guidelines. Which? special thanks to Lottie Clayton who went out of her way to help me with this case and Chelsea O’Grady was always there for any support needed. For … Gatehouse Bank is a bank based in central London, Mayfair to be precise. Paul Jones not only worked with us diligently throughout the whole process he also made a potentially stressful time into a calming experience whilst maintaining his professionalism. Gatehouse Bank plc (registered number 06260053) is a Shariah-compliant challenger bank based in London and is part of the Gatehouse Financial Group of companies. Steer well clear of this bank unless you aren’t in any rush, Stay clear if looking for a buy-to-let mortgage. Communication has been atrocious, they use their own solicitor who doesn’t seem to want to talk to anyone, unexplained delays have been ongoing, my parents lost the house they were buying, and 6 months later we’re STILL waiting to exchange contracts. Gatehouse Bank, formerly known as Milestone Savings, is a UK challenger bank based in London. Gatehouse Bank is a pioneering UK Bank offering Shariah-compliant ethical savings, home finance, buy-to-let finance, commercial property finance and more. 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